"We are surrounded by talent and our current efforts at reinvention are calling forth a new generation [of leaders] to navigate a new era. The chapters that follow will serve them well. I am betting they and a community of impassioned colleagues will be lifting lessons from these pages and applying them in ways we never dreamed."
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- Eduardo J. Padrón, President of Miami Dade College

“Equity and Inclusion are the most important values for all American universities in the 21st century. On many campuses these values are embodied in a senior official often carrying the title Chief Diversity Officer. This marvelous book is the first to consider in a comprehensive way the principles, structure and responsibilities of the offices of the CDO. I recommend the book enthusiastically to all members of the university community: staff students, faculty and, especially, senior administrators.”
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- Robert J. Birgeneau, Chancellor, UC Berkeley

"Williams has done a masterful job of integrating organizational planning savvy with both practitioner wisdom and scholarly research from over four decades of campus diversity initiatives. He keeps his eye firmly on the human side of diversity change and provides a wealth of practical guidance for leaders who see the need to move beyond episodic diversity interventions toward comprehensive institutional engagement and change. I warmly recommend this exceptionally useful book for any educational institution that already sees diversity as an educational value and now wants to reach toward the next and more challenging level of making excellence inclusive."
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- Carol Schneider, President, Association of American Colleges and Universities (AAC&U)

“This really wonderful book is a must for faculty members and faculty developers, whether they work through formal learning communities or not. Practical, detailed case histories, generously amplified with references to relevant research and best practice, show how faculty, working together, can use simple types of classroom inquiry to analyze and improve learning in their community college classrooms.”
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- Barbara E. Walvoord, Interim Director, Center for Excellence in Teaching, Simmons College, and Professor Emerita, University of Notre Dame